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Refund Policy

Docuscan Services Inc.

Effective Date: December 26, 2025

This Refund & Cancellation Policy is incorporated by reference into the Terms and Conditions of Docuscan Services Inc. (“Company”) and applies to all document scanning, digitization, indexing, and related services.

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1. No Refunds Once Services Commence

Due to the irreversible, labor-intensive, and customized nature of document scanning services, all fees are non-refundable once services have commenced, including but not limited to document intake, preparation, handling, scanning, indexing, quality checks, or processing.

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2. Limited Refund Eligibility

Refunds may be considered only at the sole discretion of the Company and only under the following narrow circumstances:

  • Payment was received and no services of any kind were initiated, and

  • The Client submits a written refund request within the applicable timeframe.

Under no circumstances shall refunds be granted for dissatisfaction, preference-based complaints, or issues not expressly defined in the Client’s written service request.

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3. No Guarantees; No Refund for Errors Inherent to Scanning

The Company does not guarantee error-free output. The Client expressly acknowledges that errors may occur due to document condition, binding, handwriting, faded text, formatting, or other inherent limitations.

Such errors do not constitute grounds for a refund.

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4. Mandatory Review Period; Waiver of Claims

The Client must review all deliverables within seven (7) days of receipt. Any issues, including requests for correction or refund consideration, must be submitted in writing within this period.

Failure to provide written notice within seven (7) days constitutes:

  • Full acceptance of the services, and

  • A complete waiver of any claims for refunds, credits, or adjustments.

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5. Correction as Sole Remedy

If the Company, in its sole discretion, determines that a material service error occurred and timely notice was provided, the Client’s sole and exclusive remedy shall be correction or re-performance of the affected services.

A refund will be considered only if correction is not commercially reasonable, as determined solely by the Company.

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6. Partial Refunds Strictly Limited

Any approved refund shall be:

  • Limited to the specific portion of services directly affected, and

  • Capped at the amount actually paid for that portion of services.

No refund shall exceed the total fees paid for the service giving rise to the claim.

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7. Cancellation Policy – 24-Hour Notice Required

  • A minimum of twenty-four (24) hours’ written notice is required to cancel or reschedule any scheduled appointment, pickup, or onsite service.

  • Cancellations made with less than 24 hours’ notice, or failure to provide access to documents at the scheduled time, will result in forfeiture of all associated fees, including but not limited to booking, travel, preparation, or minimum service charges.

  • Cancellations made with proper 24-hour notice may be eligible for a refund or credit minus any administrative, preparation, or incurred costs, at the Company’s sole discretion.

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8. No Refunds for Termination or Suspension

No refunds shall be issued if services are suspended or terminated due to:

  • Non-payment

  • Breach of the Terms and Conditions

  • Unsafe, hazardous, or non-compliant documents

  • Client misrepresentation or lack of legal authority

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9. Force Majeure

The Company shall not be obligated to issue refunds or credits for delays, interruptions, or failure to perform due to force majeure events as defined in the Terms and Conditions.

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10. Payment Disputes and Chargebacks

Initiating a chargeback or payment dispute without first providing the Company an opportunity to resolve the issue constitutes a material breach of the Terms and Conditions and may result in immediate service termination, collection efforts, and recovery of administrative and legal costs to the fullest extent permitted by law.

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11. Refund Processing

Any approved refund will be processed using the original payment method within 15–20 business days, subject to payment processor timelines.

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12. No Waiver; Policy Modifications

Failure by the Company to enforce any provision of this policy shall not constitute a waiver. The Company reserves the right to modify this policy at any time, with changes applying prospectively only.

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